Vice President of Customer Experience

"Connect with people up, down, and across the organization."

Kate is a pleasure to work with. ​ In particular, I found her ability to connect with people up, down and across the organization and first listen, then collaboratively analyze and shape a vision of an important, measurable future state to be the key to a successful, well-socialized project. ​ From day one, Kate's busy on the whiteboard bringing team members together around an accurate present-state assessment complete with KPI's and Success Metrics for the future-state. ​

I'm excited to see her start this new journey with its focus on Organizational Wellness and hope to have the opportunity to work with, and learn from, Kate and her team again.

—Doug Topken, B2B & B2C Digital, eBusiness & Customer Experience, formerly of Associated Press

Read more testimonials.

Learn more about other customers we have partnered with to transform their business and find their flow.

Travel & Hospitality

My organization was in a change and transformation strategic initiative for over a year when...

—Senior Vice President, Hospitality

Professional Services

As a CIO of a Global Professional Services firm at the time of our engagement, the work Kate did...

—Brandon, Professional Services

Technology

I worked with Kate at several enterprise/global clients as a collaborative partner while...

—Jim Schnepp, Google

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Comms & Media

Kate is a pleasure to work with. ​ In particular, I found her ability to connect with people...

—Doug Topken, The AP

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Not For Profit

As the Global Program Owner and lead change manager for a very complex and emotionally charged global initiative, it was a relief for me to feel a sense...
—Julio, Global Program Manager, NFP

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Investor Services

As my company embarked on a global digital sales transformation, I knew early on that we would need a strategic change management plan...
—Raj B, Investors Services

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Manufacturing

As the head of one of our top, global strategic initiatives, it was critically important for me to find a consulting partner that I could not only trust for...
—Christine Strobush, Flowserve

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Life Sciences

I first engaged with Kate to support strategies around our sales effectiveness and a strategy to enable my teams to onboard quickly to the use of new....
—Louis Lichten, PhD

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