Photo: San Diego, California USA
Take a moment to check in.
Do you love your job? Are you engaged? As a leader, are you attracting, retaining, and serving employees and customers at your desired levels? Is your business underperforming in areas such as employee engagement, customer satisfaction, customer lifetime value, product and service quality, marketing ROI, revenue growth, or profitability? You know there are solutions and are committed to finding them.
Please take a moment to check in with us to see if your organization needs support to achieve and sustain peak performance across five core elements of organizational wellness.
1. How happy are your people?
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Please take a moment to think honestly about the following statements and how the majority of your employees would rank them as a "1 - strongly disagree" to a "5 - strongly agree" tallying up to 5 points each:
- There are opportunities for advancement at this company.
- We look at our customers holistically in order to provide products/solutions/services aligned to their wants and needs.
- I am provided with specific details about what is expected of me when changes are being made to my role, department, and/or performance metrics.
- I have enough time to take care of my health outside of work (exercise, cook food, sunshine, proper sleep etc).
- I would recommend working at the company to others in my network.
If you scored less than 20, we would love to talk to you about your People and our People Solutions.
2. How healthy is your culture?
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Please take a moment to think honestly about the following statements and how the majority of your employees would rank them as a "1 - strongly disagree" to a "5 - strongly agree" tallying up to 5 points each:
- I feel invested in the future of this company.
- Executive leadership invests in positive and engaging change management efforts.
- I feel valued for who I am and what I contribute.
- I work in an environment that promotes diversity, equity, inclusion, empowerment, and trust.
- Individuals and teams collaborate to support the greater whole.
If you scored less than 20, we would love to talk to you about your Culture and our Culture Solutions.
3. How efficient are your processes?
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Please take a moment to think honestly about the following statements and how the majority of your employees would rank them as a "1 - strongly disagree" to a "5 - strongly agree" tallying up to 5 points each:
- Our incentive and compensation plans and processes are fair and equitable.
- We know the lifetime value of our customers.
- Our brand is authentic, diverse, inclusive, and customer obsessed.
- We have an integrated customer relationship management processes that enable focus, alignment and synchronization across all functions.
- Everyone understands their contribution to the customer relationship management process with well-defined roles and responsibilities.
If you scored less than 20, we would love to talk to you about your Processes and our Process Solutions.
4. How scalable is your technology?
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Please take a moment to think honestly about the following statements and how the majority of your employees would rank them as a "1 - strongly disagree" to a "5 - strongly agree" tallying up to 5 points each:
- I am made aware when I may lose technology functionality or when we have systems integrations.
- Our IT team is proactive with assisting in the use of software and data to support employees and customers.
- Our mobile and social platforms are user friendly and engaging.
- We regularly install new software/hardware to stay current with employee and customer technology preferences.
- There is a single source of truth for all customer and case related data.
If you scored less than 20, we would love to talk to you about your Technology and our Technology Solutions.
5. How actionable are your analytics?
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Please take a moment to think honestly about the following statements and how the majority of your employees would rank them as a "1 - strongly disagree" to a "5 - strongly agree" tallying up to 5 points each:
- I can easily access our data.
- Our data is consistent, accurate, and trusted.
- Our analytics use various scenarios to identify actions to mitigate the risk or take advantage of opportunities given potential changes in the environment.
- We analyze results by individuals, teams, by product & service, by market segment, channels, etc.
- Our analytics provide valuable insight and influence how we transform our business.
If you scored less than 20, we would love to talk to you about your Analytics and our Analytics Solutions.
Explore our Wellness Wave™ diagnostic and the solutions that improve and sustain business performance across the five core elements.
Wellness Wave Live: How are respondents feeling?
We designed our proprietary diagnostic to measure organizational wellness through an integrative lens across five core elements that drive business health. The graph below displays the average diagnostic score by core element globally. The average score is on the left and the number on the right represents the standard deviation.
This data automatically refreshes whenever new respondents take the Wellness Wave. Our scoring model is on a scale of 1 to 5. A "1" indicates a business is failing in a particular category or sub-category, and a "5" indicates a business is healthy or in flow.
Are you curious how you or your business compares to our benchmark data? Take the Wellness Wave now to get started.
Context
σ = In statistics, the standard deviation is a measure of the amount of variation or dispersion of a set of values. A low standard deviation indicates that the values tend to be close to the mean of the set, while a high standard deviation indicates that the values are spread out over a wider range.
The Wellness Wave data is currently an average of scores across each core element. For more information about sub-categories within the core elements, please contact us for more information.